Policies & Information

Policies & Information


Lodging Info & Policies

Check-In: 3:00 pm
Check-Out: 10:00 am

Payment PolicyAdvanced payment is required at time of booking reservation(s). Payment may be made by credit card only.

Cancellation Policy: If guest is booking 30 days or more from arrival, there is a 10-day grace (to change or cancel) at no charge. Reservations cancelled/changed outside of 14 days are subject to a 10% change or cancellation fee. Reservations cancelled/changed inside 14 days are subject to a 100% penalty. Cancellation policies vary with promotional rates.


Tours Info & Policies

Payment Policy: Due at time of booking. You can make your reservations online or in person at the Denali Bus Depot. Advance reservations are strongly encouraged. 

Cancellation Policy: If guest is booking 30 days or more from arrival, there is a 10-day grace (to change or cancel) at no charge. Reservations cancelled/changed outside of 14 days are subject to a 10% change or cancellation fee. Reservations cancelled/changed inside 14 days are subject to a 100% penalty. 

Electronic TicketsAfter completing an online reservation, you will be sent an electronic ticket, which lists your departure date and either morning or afternoon tour. Once you arrive at Denali National Park, you can take this electronic ticket to the Denali Bus Depot, up to three days prior tour departure date, and exchange it for your bus ticket and confirmed departure time.

Wheelchair RequestsIf you have a need for a wheelchair seat on your tour, please call us @ 866.761.6631 or 866.761.6629, so we can assign you to the correct bus to meet your needs.

National Park Pass Holders: Adult rates include the National Park Service Entrance Fee. All pass holders prepaying the National Park Service Fee will be entitled to a refund. Along with confirmation and/or tickets, please present photo ID with pass to obtain National Park Service Entrance Fee Refund. Check at your hotel front desk or visit the Denali Bus Depot in Denali National Park.